Refund policy

At Chasin Dixie Designs, we take great pride in creating custom, made-to-order apparel just for you. Due to the personalized nature of our products, we have a limited return policy.

Custom Orders – Final Sale

All custom shirt orders are considered final sale and are non-returnable and non-refundable, except in the rare case of a mistake or defect on our part.

Returns & Replacements Are Only Considered If:

• There is a material flaw or manufacturing defect (e.g., tears, holes, or quality issues).
• There is a misprint or design error (e.g., the design significantly differs from the approved mockup).
• The item received is the wrong size due to our error (not customer error).

Not Eligible for Returns:

• Incorrect size ordered by customer
• Change of mind or dissatisfaction with chosen design
• Minor color or placement differences (within standard variation range)
• Any item showing signs of wear, washing, or alteration

Return Time Frame:

If your item qualifies for return, you must contact us within 10 days of receiving your order at Chasindixiedesigns@gmail.com.
Please include:

• Your order number
• Photos of the issue
• A brief description of the problem

We will review your request and, if eligible, offer a resolution such as a replacement or store credit.

Before Ordering:

To help ensure your satisfaction:

• Review our sizing chart carefully (each listing has the applicable chart)
• Measure yourself accurately
• Approve mockups or design proofs when provided
• Ask questions before ordering – we’re happy to help!

We appreciate your support of our small business and handcrafted products. Please do not hesitate to reach out with any concerns at Chasindixiedesigns@gmail.com – your satisfaction matters to us.